Guide for the retailer

Matenee Vertraue Gewannen.

Businesses who offer products and services to consumers must comply with the provisions of the Code of Consumption.

To facilitate this task, the MPC provides professionals with free information material.

The information sheets cover MPC's responsibilities in the context of the Code of Consumption and are available in different languages.

They are distributed free of charge during visits by MPC inspectors, can be downloaded from the MPC website or requested by email: info@mpc.etat.lu .

Information sheets for the retailer

In this section you will find the information sheets currently available, listed in alphabetical order.

Price indication

The prices of all products and services offered to the consumer must be displayed in an unambiguous, easily identifiable and easily readable manner.

©MPC Menue Pizza

 

More information:

Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption

Guichet.lu - Price display

Guichet.lu - Setting prices

Guichet.lu - Display of prices for products and services

Guichet.lu - Identifying unfair commercial practices

Your Europe - Unfair pricing

Your Europe - Pricing and payments

Price indication in antique shops

The trader must indicate the prices of the products offered so that the consumer can easily identify and read them.

©MPC Salon antiquaire

 

More information:

Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption

Articles L. 112-3, -4, -5 of the Code of Consumption

Guichet.lu - Price display

Guichet.lu - Setting prices

Dual price-display of pre-packaged products

The trader has the obligation to display both the price per unit and the price of the product per unit of measurement.

©MPC Double indication de prix sur viande préemballée

 

More information:

Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption

Articles L. 112-3, -4, -5 of the Code of Consumption

Guichet.lu - Price display

Guichet.lu - Setting prices

Price indication per unit of measurement for food products

The trader has the obligation to display the unit of measurement for pre-packaged products and products sold.

©MPC Yellow Kiwi

 

More information:

Articles L. 112-3, -4, -5 of the Code of Consumption

Guichet.lu - Price display

Guichet.lu - Setting prices

Price indication per unit of measurement for non-food products

The trader has the obligation to display the unit price and the price of the product per unit of measurement.

©MPC Affichage prix glue

 

More information:

Code of Consumption

Guichet.lu - Price display

Guichet.lu - Setting prices

Price indication in commercial communications

Traders have the choice not to display any prices in their commercial communications.

If they choose to display the price, the following must be indicated:

  • the price in euros (€), value added tax (VAT)and all taxes included (ATI),
  • the unit price and
  • the price per unit of measurement for the products in question.
©MPC Special offer

 

More information:

Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption

Guichet.lu - Price display

Guichet.lu - Display of prices for products and services

Guichet.lu - Identifying unfair commercial practices

Guichet.lu - Publicité/Marketing

Price indication of products displayed in shop windows

The trader has the obligation to display the price of products on display to the public:

  • to be visible from the inside when these products are displayed inside the sale premises,
  • to be visible from the outside, when these products are displayed in shop windows or outdoor displays.
©MPC Prix affichés dans une vitrine

 

More information:

Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption

Articles L. 112-3, -4, -5 of the Code of Consumption

Guichet.lu - Price display

Guichet.lu - Setting prices

Price indication for products sold in bulk

The trader has to indicate the price per unit for products sold by the piece.

For products sold by weight or volume, the price has to be displayed per unit of measurement.

©MPC Tomatoes sold in bulk

 

More information:

Article L. 112-4, of the Code of Consumption

Guichet.lu - Price display

Guichet.lu - Display of prices for products and services

The indication for fees in services
Price reductions or promotions

The trader has the obligation to display the reference price.

©MPC Promo

 

Further information:

Code of consumption

Guichet.lu - Identifying unfair commercial practices

 

The tare

 

The retailer is obliged to deduct the weight of the packaging before weighing the product sold.

 

©MPC Zoom tare

 

More information:

Guichet.lu - Display of the prices of products and services 

Code of Consumption - Indication of the price of products  

Quality.lu - General metrology  

Modified grand-ducal regulation of January 26, 2016 on non-automatic weighing instruments

Further information

In this section you will find other important information that will help you to meet your obligations.

Checklist price indication

If you follow the recommendations in this sheet, you are compliant with the Code of Consumption (as at January 2022) as regards the display of prices in your shop,
on your stands, at a market or a fair.
 

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