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Guide for the retailer
Matenee Vertraue Gewannen.
Businesses who offer products and services to consumers must comply with the provisions of the Code of Consumption.
To facilitate this task, the MPC provides professionals with free information material.
The information sheets cover MPC's responsibilities in the context of the Code of Consumption and are available in different languages.
The information sheets can be downloaded below or requested online or by e-mail at info@mpc.etat.lu.
Information sheets for the retailer
In this section you will find the information sheets currently available, listed in alphabetical order.
The display of prices in the HORECA-sector for consumption onsite
Before entering a business, consumers have to be able to make a free and informed choice about what to consume and at what price. They should not have to ask the shopkeeper for prices or a menu.
(Click on the image below to access the information sheet)
More information :
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of consumption
Guichet.lu – Display of prices for products and services
Guichet.lu – Identifying unfair commercial practices
Your Europe – Unfair pricing
Price indication
The prices of all products and services offered to the consumer must be displayed in an unambiguous, easily identifiable and easily readable manner.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption
Guichet.lu - Display of prices for products and services
Guichet.lu - Identifying unfair commercial practices
Your Europe - Unfair pricing
Your Europe - Pricing and payments
Price indication in antique shops
The trader must indicate the prices of the products offered so that the consumer can easily identify and read them.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption
Dual price-display of pre-packaged products
The trader has the obligation to display both the price per unit and the price of the product per unit of measurement.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption
Price indication per unit of measurement for food products
The trader has the obligation to display the unit of measurement for pre-packaged products and products sold.
(Click on the image below to access the information sheet)
More information:
Price indication per unit of measurement for non-food products
The trader has the obligation to display the unit price and the price of the product per unit of measurement.
(Click on the image below to access the information sheet)
Price indication in commercial communications
Traders have the choice not to display any prices in their commercial communications.
If they choose to display the price, the following must be indicated:
- the price in euros (€), value added tax (VAT)and all taxes included (ATI),
- the unit price and
- the price per unit of measurement for the products in question.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption
Guichet.lu - Display of prices for products and services
Price indication of products displayed in shop windows
The trader has the obligation to display the price of products on display to the public:
- to be visible from the inside when these products are displayed inside the sale premises,
- to be visible from the outside, when these products are displayed in shop windows or outdoor displays.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption
Price indication for products sold in bulk
The trader has to indicate the price per unit for products sold by the piece.
For products sold by weight or volume, the price has to be displayed per unit of measurement.
(Click on the image below to access the information sheet)
The indication for fees in services
Professionals have the obligation to display the prices of their services.
(Click on the image below to access the information sheet)
Price reductions or promotions
The trader has the obligation to display the reference price.
(Click on the image below to access the information sheet)
The tare
The retailer is obliged to deduct the weight of the packaging before weighing the product sold.
(Click on the image below to access the information sheet)
More information:
Guichet.lu - Display of the prices of products and services
Code of Consumption - Indication of the price of products
Quality.lu - General metrology
Modified grand-ducal regulation of January 26, 2016 on non-automatic weighing instruments
Price indication in furniture shops
Consumers should be able to choose their furniture with full knowledge of the prices. For products on display, they should not have to ask a salesperson for prices either for products or services.
(Click on the image below to access the information sheet)
More information :
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of consumption
Guichet.lu – Display of prices for products and services
Guichet.lu – Identifying unfair commercial practices
Your Europe – Unfair pricing
Gift vouchers
Minimum recommended information to be displayed on a gift voucher.
(Click on the image below to access the information sheet)
More information :
Press release : launch of the Gift Voucher Charter (in french)
Store windows in progress
When retailers update their window displays, it is good practice to display a “Vitrine en cours” sign, to indicate that changes are being made.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption
Indication of prices by mobility service providers for recharging electric cars
The trader’s obligation to provide information on the recharge price.
(Click on the image below to access the information sheet)
More information:
Regulation (EU) 2023/1804 (Article 5)
FAQ of the European Commission
Article 112-8 of the Code of Consumption (in French)
Indication of ad hoc price for recharging stations with a power output < 50 kW
The trader’s obligation to provide information on the recharge price.
(Click on the image below to access the information sheet)
More information:
Regulation (EU) 2023/1804 (Article 5)
FAQ of the European Commission
Article 112-8 of the Code of Consumption (in French)
Indication of ad hoc price for recharging stations with a power output ≥ 50 kW
The trader’s obligation to provide information on the recharge price.
(Click on the image below to access the information sheet)
More information:
Regulation (EU) 2023/1804 (Article 5)
FAQ of the European Commission
Article 112-8 of the Code of Consumption (in French)
Business permit
The business permit is a mandatory document for any professional intending to engage in commercial, craft, industrial, or liberal professions in Luxembourg. The permit must be displayed in every establishment or store accessible to consumers.
(Click on the image below to access the information sheet)
Quotation
A quotation is a written document issued by a professional before the purchase of a product or the provision of a service. It informs the potential customer of the price of the product or service so that they can make their purchasing decision with complete confidence.
(Click on the image below to access the information sheet)
e-commerce : Your company identity and legal notices on your website
Customers must be able to easily identify the professional they are dealing with and have quick access to the contact details needed to submit complaints or exercise their rights.
(Click on the image below to access the information sheet)
More information:
Articles L.221-1 to 221-3, L.222-1 to L.222-7, L.222.9, L.222.10 and appendix to the regulatory part of the Code of Consumption
Article 5 of the Law of 14 August 2000 on Electronic Commerce
Directorate for Consumer Protection . The Code of Consumption
Guichet.lu -Distance selling to consumers (B2C)
Chambre of Commerce : Practical Guide for e-Commerce (french)
e-commerce : The pre-contractual information on your website
In addition to the professional’s identity, consumers must be aware of essential information about the products or services offered to them.
(Click on the image below to access the information sheet)
More information:
Articles L.221-1 to 221-3, L.222-1 to L.222-7, L.222.9, L.222.10 and appendix to the regulatory part of the Code of Consumption
Article 5 of the Law of 14 August 2000 on Electronic Commerce
Directorate for Consumer Protection . The Code of Consumption
Guichet.lu -Distance selling to consumers (B2C)
Chambre of Commerce : Practical Guide for e-Commerce (french)
e-commerce : The ordering process and contractual obligations
The ordering terms and conditions refer to all the contractual conditions and steps governing the conclusion of a distance selling contract between a professional and a consumer, generally via a website or application.
(Click on the image below to access the information sheet)
More information:
Articles L.221-1 to 221-3, L.222-1 to L.222-7, L.222.9, L.222.10 and appendix to the regulatory part of the Code of Consumption
Article 5 of the Law of 14 August 2000 on Electronic Commerce
Directorate for Consumer Protection . The Code of Consumption
Guichet.lu -Distance selling to consumers (B2C)
Chambre of Commerce : Practical Guide for e-Commerce (french)
e-commerce : Order tracking for online sales
The professional has the obligation to inform the consumer after placing an online order.
(Click on the image below to access the information sheet)
More information:
Articles L.221-1 to 221-3, L.222-1 to L.222-7, L.222.9, L.222.10 and appendix to the regulatory part of the Code of Consumption
Article 5 of the Law of 14 August 2000 on Electronic Commerce
Directorate for Consumer Protection . The Code of Consumption
Guichet.lu -Distance selling to consumers (B2C)
Chambre of Commerce : Practical Guide for e-Commerce (french)
Price indication for custom-made clothing
The trader has an obligation to display service rates in the window and inside the store.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9 and appendix to the regulatory part of the Code of consumption
Out-of-court settlement of consumer disputes
The objective of the out-of-court resolution of consumer disputes (ADR) is to enable consumers and professionals to settle their disputes amicably, without resorting to court proceedings, with the assistance of an approved impartial ADR entity.
(Click on the image below to access the information sheet)
Environmental claims
This sheet is intended for all professionals using environmental claims in their commercial communications. Before making a commercial decision, the consumer must be able to clearly understand what is being asserted by the professional, know what the claim relates to, and rely on reliable and verifiable information.
(Click on the image below to access the information sheet)
Further Information :
Articles L.122-1 to L.122-10 on unfair commercial practices under the Consumer Code
- Legal Basis:
- Directive (EU) 2024/825 of 28 February 2024 on empowering consumers for the green transition through better protection against unfair practices and better information :
Directive - EU - 2024/825 - FR - EUR-Lex - Draft Law No. 8648 transposing Directive (EU) 2024/825 :
Dossiers parlementaires | Chambre des Députés du Grand-Duché de Luxembourg - Directive 2005/29/EC concerning unfair commercial practices :
Directive - 2005/29 - FR - Unfair Commercial Practices Directive - EUR-Lex - Directive 2011/83/EU on consumer rights :
Directive - 2011/83 - FR - consumer rights directive - EUR-Lex - European Commission Guidance on the application of Directive 2005/29/EC concerning unfair commercial practices :
Commission Notice – Guidance on the interpretation and application of Directive 2005/29/EC of the European Parliament and of the Council concerning unfair business-to-consumer commercial practices in the internal market. - Examples of European Guidelines:
EU Empowering consumers directive (EmpCo) - Directorate for Consumer Protection - The Luxembourg Government
Checklist price indication
If you follow the recommendations in this sheet, you are compliant with the Code of Consumption (as at January 2026) as regards the display of prices in your shop,
on your stands, at a market or a fair.
(Click on the image below to access the checklist)
