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Guide for the retailer Matenee Vertraue Gewannen.
Businesses who offer products and services to consumers must comply with the provisions of the Code of Consumption.
To facilitate this task, the MPC provides professionals with free information material.
The information sheets cover MPC's responsibilities in the context of the Code of Consumption and are available in different languages.
The information sheets can be downloaded below or requested online or by e-mail at info@mpc.etat.lu.
Information sheets for the retailer
In this section you will find the information sheets currently available, listed in alphabetical order.
The display of prices in the HORECA-sector for consumption onsite
Before entering a business, consumers have to be able to make a free and informed choice about what to consume and at what price. They should not have to ask the shopkeeper for prices or a menu.
(Click on the image below to access the information sheet)
More information :
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of consumption
Guichet.lu – Display of prices for products and services
Guichet.lu – Identifying unfair commercial practices
Your Europe – Unfair pricing
Price indication
The prices of all products and services offered to the consumer must be displayed in an unambiguous, easily identifiable and easily readable manner.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption
Guichet.lu - Display of prices for products and services
Guichet.lu - Identifying unfair commercial practices
Your Europe - Unfair pricing
Your Europe - Pricing and payments
Price indication in antique shops
The trader must indicate the prices of the products offered so that the consumer can easily identify and read them.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption
Dual price-display of pre-packaged products
The trader has the obligation to display both the price per unit and the price of the product per unit of measurement.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption
Price indication per unit of measurement for food products
The trader has the obligation to display the unit of measurement for pre-packaged products and products sold.
(Click on the image below to access the information sheet)
More information:
Price indication per unit of measurement for non-food products
The trader has the obligation to display the unit price and the price of the product per unit of measurement.
(Click on the image below to access the information sheet)
Price indication in commercial communications
Traders have the choice not to display any prices in their commercial communications.
If they choose to display the price, the following must be indicated:
- the price in euros (€), value added tax (VAT)and all taxes included (ATI),
- the unit price and
- the price per unit of measurement for the products in question.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption
Guichet.lu - Display of prices for products and services
Price indication of products displayed in shop windows
The trader has the obligation to display the price of products on display to the public:
- to be visible from the inside when these products are displayed inside the sale premises,
- to be visible from the outside, when these products are displayed in shop windows or outdoor displays.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption
Price indication for products sold in bulk
The trader has to indicate the price per unit for products sold by the piece.
For products sold by weight or volume, the price has to be displayed per unit of measurement.
(Click on the image below to access the information sheet)
The indication for fees in services
Professionals have the obligation to display the prices of their services.
(Click on the image below to access the information sheet)
Price reductions or promotions
The trader has the obligation to display the reference price.
(Click on the image below to access the information sheet)
The tare
The retailer is obliged to deduct the weight of the packaging before weighing the product sold.
(Click on the image below to access the information sheet)
More information:
Guichet.lu - Display of the prices of products and services
Code of Consumption - Indication of the price of products
Quality.lu - General metrology
Modified grand-ducal regulation of January 26, 2016 on non-automatic weighing instruments
Price indication in furniture shops
Consumers should be able to choose their furniture with full knowledge of the prices. For products on display, they should not have to ask a salesperson for prices either for products or services.
(Click on the image below to access the information sheet)
More information :
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of consumption
Guichet.lu – Display of prices for products and services
Guichet.lu – Identifying unfair commercial practices
Your Europe – Unfair pricing
Gift vouchers
Minimum recommended information to be displayed on a gift voucher.
(Click on the image below to access the information sheet)
More information :
Press release : launch of the Gift Voucher Charter (in french)
Store windows in progress
When retailers update their window displays, it is good practice to display a “Vitrine en cours” sign, to indicate that changes are being made.
(Click on the image below to access the information sheet)
More information:
Articles L. 112-1 to 112-9, L.320-1, R. 112-1 to R. 112-5 and appendix to the regulatory part of the Code of Consumption
Indication of prices by mobility service providers for recharging electric cars
The trader’s obligation to provide information on the recharge price.
(Click on the image below to access the information sheet)
Indication of ad hoc price for recharging stations with a power output < 50 kW
The trader’s obligation to provide information on the recharge price.
(Click on the image below to access the information sheet)
Indication of ad hoc price for recharging stations with a power output ≥ 50 kW
The trader’s obligation to provide information on the recharge price.
(Click on the image below to access the information sheet)
Checklist price indication
If you follow the recommendations in this sheet (Pdf, 61 Kb), you are compliant with the Code of Consumption (as at January 2022) as regards the display of prices in your shop,
on your stands, at a market or a fair.
