News

During the Autofestival, officers from the Ministry of Consumer Protection carried out controls on car dealers throughout the country.

With the start of Autofestival 2023, the Ministry of Consumer Protection would like to remind of the importance of some legal principles concerning the protection of consumer rights.

As of January 12th 2023, the Ministry for Consumer Protection has designated the Centre Européen des consommateurs GIE as the organism to host the European Consumer Center Luxembourg.

The Ministry for Consumer Protection has published a guide dedicated specifically to retailers. It explains, theme by theme, avoiding purely legal language, the obligations of professionals as specified in the Code of Consumption. Available in 3 languages, the guide can also be consulted on the ministry's website.

On Wednesday, November 23, 2022, the Chamber of Deputies voted on bill 7904 amending the Code of Consumption for the purposes of transposing directive (EU) 2019/2161, known as Omnibus. With the entry into force of this law, consumers will have their rights increased whether when shopping online or in stores.

The relevant authorities of Belgium, France, Germany, Luxembourg, the Netherlands, Spain and Switzerland have adopted on the 26th of July the evolutions of the Nutri-Score algorithm for foods, drawn up by the scientific committee.

During a check carried out among the new businesses that opened this year in Luxembourg City and its surroundings, it was found that the vast majority of these young businesses know and comply with Luxembourg regulations in terms of price indication.

On the occasion of the International Day of Food Safety, which took place on June 7, the Government Commissariat for Quality, Safety and Food Fraud organized, in collaboration with the Ministry for Consumer Protection, a conference on official controls in the food chain.

On June 7, 2022, on the occasion of the International Food Safety Day, the HORESCA federation, in the presence of the Minister for Consumer Protection Paulette Lenert, presented the update of its guide to good practices food hygiene for companies in the hotel, restaurant and café sector in Luxembourg.

The April 27 Consumer Dialogue was a great success, with more than 60 participants from the most diverse backgrounds. The project proposals drawn up by the participants are analyzed within the ministry as to their feasibility.

At its meeting on April 26, 2022, the Consumer Council adopted its 14th annual report to the signatories of the FAIR PRICE charter, in which it notes compliance with the provisions of the charter.

Consumer Dialogue 2022: Develop with us The Ministry of Consumer Protection is organising, in collaboration with the European Commission, a Consumer

A control of payment service providers, organized by the Ministry for Consumer Protection, showed that the branches established in Luxembourg operate in compliance with the Consumption Code. However, the Ministry draws the attention of consumers that significant costs are linked to these operations.

March 15, 2022, as every year, is World Consumer Protection Day, highlighting the four fundamental consumer rights: right to security, right to information, right to choose and right to be heard.

On the occasion of the Spring Break, the Ministry for Consumer Protection draws the attention to the fact that exhibitors must display the price of products and services in euros, all taxes included, on the product itself or in the immediate vicinity, visible and readable by consumers.